Privacy Policy

1. Introduction

Foundation Repairs (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website foundationrepairs.co.uk (the “Site”), contact us for our services, or interact with us in any other way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using our Site, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Voluntarily Provide

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, postal address when you contact us for surveys or quotes
  • Property Information: Details about your property (address, age, type of construction, nature of foundation concerns) provided for assessment purposes
  • Communication Data: Any messages, enquiries, or correspondence you send us via email, contact forms, or phone
  • Survey and Assessment Data: Information collected during property surveys, including photographs, measurements, and engineering assessments
  • Payment Information: If applicable, billing and payment details (though payment processing is typically handled by secure third-party processors)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information:

  • Device Information: Device type, operating system, browser type, and version
  • Usage Data: Pages visited, time spent on pages, links clicked, and referring website
  • IP Address: Your Internet Protocol address for system administration and security purposes
  • Cookies: We use cookies to enhance your browsing experience (see Section 8 for more details)

2.3 Information from Third Parties

We may receive information about you from third parties in limited circumstances, such as when your insurance provider contacts us regarding your claim, or when referral sources provide your contact details with your permission.

3. Legal Basis for Processing

Under UK and EU data protection law (GDPR and UK GDPR), we process your personal data on the following lawful bases:

  • Performance of Contract: Processing necessary to provide foundation repair services you’ve requested
  • Legal Obligation: Compliance with legal, regulatory, or insurance requirements
  • Legitimate Interests: Our business interests in communicating with potential and existing clients, improving our services, and preventing fraud
  • Consent: Where you’ve explicitly consented to specific processing (e.g., marketing communications)

4. How We Use Your Information

We use the information we collect for various purposes:

  • To provide, maintain, and improve our foundation repair services
  • To process and respond to your enquiries, surveys, and quotes
  • To schedule and conduct property surveys and assessments
  • To document our work and maintain records of completed repairs
  • To communicate with you about your project, including progress updates and completion notification
  • To handle invoicing, billing, and payment processing
  • To comply with legal obligations and insurance requirements
  • To prevent fraud, unauthorised access, and other security issues
  • To analyse website usage and improve user experience (in anonymised form)
  • To send you information about our services (only with your consent where required)
  • To respond to legal requests or defend against legal claims

5. How We Protect Your Information

We implement comprehensive security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • Encrypted data transmission using SSL/TLS technology on our website
  • Secure password protection for internal systems containing personal data
  • Limited access to personal data restricted to authorised employees who need it for their work
  • Regular security assessments and updates to protect against emerging threats
  • Secure physical storage of documents containing personal information
  • Staff training on data protection and privacy compliance

However, no method of transmission over the Internet is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use our Site and provide personal information at your own risk.

6. Information Sharing and Disclosure

6.1 When We Share Information

We may share your personal information in the following limited circumstances:

  • Service Providers: With contractors, surveyors, engineers, and other professionals engaged to deliver our services
  • Insurance Companies: When processing claims related to your property repairs, we may share information with your buildings insurance provider
  • Legal Compliance: When required by law, court order, or regulatory authority
  • Safety and Fraud Prevention: To protect our legal rights, privacy, safety, or property
  • Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets (you will be notified of such change)

6.2 What We Don’t Share

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We do not share your personal data with unrelated third parties without your explicit consent.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services or comply with legal obligations:

  • Project Records: Documentation of completed work (surveys, assessments, repairs) is retained for 7 years following completion for legal, insurance, and warranty purposes
  • Contact Information: Information from initial enquiries is retained for 3 years unless you request deletion sooner
  • Website Analytics: Anonymised browsing data is retained for 12 months
  • Marketing Lists: Contact information for marketing purposes is retained until you unsubscribe or request removal

After the applicable retention period, we will delete or anonymise your personal data, unless we’re required to retain it for legal or insurance purposes.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., security, form submission)
  • Performance Cookies: Help us understand how visitors use our site to improve functionality
  • Analytics Cookies: Allow us to analyse site usage patterns and user behaviour

8.3 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

9. Your Privacy Rights

Under UK and EU data protection regulations, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request that we correct inaccurate or incomplete information
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your information
  • Right to Data Portability: You can request your data in a portable, machine-readable format
  • Right to Object: You can object to processing of your personal data for specific purposes
  • Right to Withdraw Consent: You can withdraw consent for any processing based on your consent
  • Right to Lodge a Complaint: You can file a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days (or as required by law).

10. Third-Party Links and Services

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to information collected through our Site. We are not responsible for the privacy practices of linked websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

11. Children’s Privacy

Our Site and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy concerns, please contact us:

Foundation Repairs

Email: privacy@foundationrepairs.co.uk
Address: Shelton St, Covent Garden, London
Website: foundationrepairs.co.uk

We aim to respond to all privacy requests and enquiries within 30 days. If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site and updating the “Last Updated” date at the top of this document. Your continued use of our Site or services following such notification constitutes your acceptance of the updated Privacy Policy.

14. Data Protection Compliance

This Privacy Policy has been developed in compliance with:

  • General Data Protection Regulation (GDPR) (EU) 2016/679
  • UK GDPR
  • Data Protection Act 2018
  • PECR (Privacy and Electronic Communications Regulations) 2003